faq

 

1. Location
We are an online bridal gallery.  We do not have a brick and mortar store. All our operations are conducted via our website www.tobelovedbridal.com or by contacting us via phone or WhatsApp at 703-200-7332 (US) / +233 244607879 (Ghana)

2. How do I make a purchase?
Almost all of our products are available for online purchase. Use the "Add to Cart” button in the product page. Click on this to start the online checkout process.

 For items that do not have pricing online or the ability to add to the shopping bag, please use the "contact us button” for pricing and purchase inquiries. We can be reached via email at afua@tobelovedbridal.com or phone / WhatsApp at 703-200-7332 (US) / +233 244607879 (Ghana).

3. Quality of Product and Authenticity
We only sell 100% authentic dresses made specifically for To Be Loved Bridal by designers and manufacturers globally. All items in our bridal gallery are handpicked by the owner at top bridal markets across the United States. The items are custom cut and made solely for To Be Loved Bridal ensuring the utmost quality. Before shipping each dress, we will call to confirm your purchase and all items will be personally inspected to ensure the highest quality.

4. Prices
All our gowns range from $600 to $1,300 (USD)

5. Sizes

Private Label by To Be Loved Bridal gowns can be ordered in US sizes 2 to 28

Victoria Soprano gowns can be ordered in US sizes 2 to 22

Please visit our sizing charts page for measurements

6. Measurements / Size Charts
Nearly ALL bridal gowns need some alterations. All in stock bridal gowns are 58-60 inches from the hollow of your neck to the floor. Any gown that is too long can be hemmed by your local seamstress familiar with the structure of bridal gowns. Note that bridal gowns typically run smaller than your everyday wear. Please measure carefully. We strongly recommend that you have a professional take your measurements to align them with the sizing chart before you place your order. Your dress is made to the measurements in the sizing chart. Be sure to pick the largest of the 3 sizes. All sizing charts are located next to the size drop-down menu for the gowns. You will see a link to View Size Charts. Click on the link to view the size chart in a separate window.

7. Dress Color
Different dresses come in different colors which are listed under the gowns. All in-stock of-the-rack gowns are in ivory. If you would like to order the gown in a different color, we will be glad to special order it. However, that can take up to 16 -20 weeks to receive the gown.

8. Accepted Forms of Payments
We currently accepts payments through all major credit cards, PayPal and Wire Transfers ONLY. If you choose the wire transfer option, please contact us for our bank details

9. Where do you ship to?
We offer FREE SHIPPING to Ghana and all 50 states in the U.S for purchases over $300.

10.  Are there any additional fees involved in shipping?
In some cases your destination country may charge customs duty or other taxes. We have no control over customs charges and other taxes in your destination country as these policies widely vary from country to country.  Please check your local customs agency for more information.

11. Returns & Exchange Policy
We request that you carefully select your online purchases. Due to the special occasion nature of our products, all sales are FINAL as is customary in the industry. No refunds or returns are accepted. Please refer to the sizing chart for each gown and be sure to MEASURE CAREFULLY. A gown that is too large can always be taken in, but a gown that is too small cannot be let out. Most brides will need to have some type of alteration done to their gown. Please give yourself ample time for shipping and alterations before wear date.

12. Cancellation Policy
We understand that this is a very special and major purchase and you may change your mind about the item selected. As such we will gladly cancel any orders as long as it has not been processed and shipped. If your order has been processed and shipped, the order will follow our Return and Exchange policy.

13. Out of Stock / Special Order
We pride ourselves in keeping 80% of our items in stock. However, sell outs do occur. If you order an item that is out of stock or delayed, we will notify you via email or phone call. If you place a special order for a size that is out of stock or for a different color gown other than ivory that we carry, it can take 16 - 20 weeks. Please note shipping to Ghana could take additional weeks as the items travel through customs.

14. How is To Be Loved Bridal different from other online bridal stores?
All gowns are handpicked by the owner at the top national bridal trade shows in the U.S. Although mostly private label gowns, all dresses we sell are the same high quality as designers sold in a traditional boutique. You still get a beautiful gown without the designer price.